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Shiftor Terms of Service

Last updated: August 3, 2026

1. Service Description

Shiftor is a software-as-a-service platform for shift scheduling and workforce coordination. It includes planning, assignment, publishing, and schedule visibility features for teams.

Shiftor is developed by Goi Labs and operated by Muhammad Adeel, Freiberufler, based in Berlin, Germany.

These terms are shared for Shiftor Employee (iOS/Android) and Shiftor Admin (Web), unless a section explicitly states otherwise.

1.1 Product Scope Clarification

  • Shiftor Employee (iOS/Android): used by employees for shift information, calendar, and QR clock-in/out.
  • Shiftor Admin (Web): used by companies to manage employees, planning, and operational workflows.

2. Accounts

You are responsible for the accuracy of your account information and for maintaining account security. You must not share credentials in a way that compromises service security or violates applicable law.

3. Acceptable Use

  • No unlawful, fraudulent, or abusive use of the service.
  • No attempts to disrupt, overload, or compromise the platform.
  • No unauthorized access to accounts, data, or systems.

4. Subscriptions and Billing

Shiftor pricing is based on active employee seats. New workspaces require a one-time €100 activation fee. The first 10 active employees have no recurring seat charge. From the 11th active employee onward, the price is EUR 3 per active employee per month or EUR 30 per active employee per year.

An active employee means a user profile that is enabled for login access in your workspace during the relevant billing period.

Billing is available monthly and annually. Annual billing is effectively EUR 5 per active employee per month.

If you start a new subscription during the launch pricing period, your launch price remains active for your first 12 months unless your subscription is canceled.

Changes to active employee seats adjust the subscription immediately. Stripe prorates charges or credits for the remaining billing period; additional charges may be collected immediately.

Payments are processed via Stripe.

There is no time-limited trial period. After the one-time €100 activation for new workspaces, the first 10 active employees have no recurring seat charge. Existing workspaces are exempt from activation; existing subscriptions retain their agreed prices.

Gemass §19 UStG wird keine Umsatzsteuer berechnet.

5. Cancellation and Refunds

You can cancel your subscription at any time via account settings or by contacting support@goilabs.com.

After cancellation, access remains active until the end of the current paid billing period.

Unless required by law, partial-period refunds are not provided. Exceptional refund requests may be reviewed at our sole discretion.

The complete cancellation and refund policy is available at /refunds.

6. Liability Limitation

To the maximum extent permitted by law, Shiftor is provided on an "as available" basis without guarantees of uninterrupted operation. Liability for indirect damages, lost profits, or consequential damages is excluded, except where mandatory law provides otherwise.

7. Governing Law

These terms are governed by the laws of Germany. Mandatory consumer protection rights, where applicable, remain unaffected.

8. Contact

For contract, billing, and cancellation questions contact support@goilabs.com.