Shiftor Support Center

Shared support for Shiftor Employee on iOS and Android, and Shiftor Admin on web is centralized through Goi Labs.

Shiftor Admin and Shiftor Employee are developed by Goi Labs.

Please use the central Goi Labs support page and always include product and platform (Employee App or Admin Web) so requests are routed correctly.

Shiftor Employee (iOS)Shiftor Employee (Android)Shiftor Admin (Web)

Shiftor Employee App

For employees using shifts, calendar, QR clock-in/out, and account settings.

Platforms: iOS and Android

Shiftor Admin Web

For administrators managing objects, employees, jobs, planning, and roster publish.

Platform: Web at shiftorapp.com

Contact

Email: support@goilabs.com

Website: https://shiftorapp.com

Help URL: https://goilabs.com/support?product=Shiftor

Support Hours

Monday to Friday, 9:00 AM to 6:00 PM (Europe/Berlin, CET/CEST)

Response Time

We usually respond within 24-48 hours on business days.

Billing & Stripe

For invoice questions, failed payments, or refund requests, contact support@goilabs.com.

Refund policy: https://shiftorapp.com/refunds

How to Get Faster Help

  • Product: Shiftor Employee or Shiftor Admin
  • Platform: iOS, Android, or Web
  • Device/browser details
  • App/web version
  • Short issue description
  • Screenshot if possible

Common Topics

  • Login issues
  • Shift schedule visibility
  • QR clock-in issues
  • Roster planning and assignment visibility
  • Account and notification settings

Privacy

For privacy-related requests, contact support@goilabs.com.

Privacy Policy: https://shiftorapp.com/privacy

Account Deletion Request

Send an email to support@goilabs.com with subject: Delete my Shiftor account.