Before you start
Read the exact error and note which page and action caused it. Avoid repeating a save if you are unsure whether it succeeded.
Step by step
- Confirm that you are signed in to the intended company. Check the selected month, location, employee, and other filters.
- Refresh failed reports and wait for loading to finish. Review Account for required actions if workspace access is blocked.
- For assignment or publishing conflicts, inspect current availability, absences, and existing shifts.
- If an employee cannot connect, check the email, company code, and pending access request.
- If the problem remains, contact Support. Include the page, steps to reproduce, exact error, browser or app version, and a screenshot with private details removed.
Notes & troubleshooting
- The Help Center is written documentation, not live chat. Support contact options are available below and on the Support page.
- Demo sessions expire and restrict some production actions. For real company work, sign in to your own workspace.
Understand and resolve a message
Select at least one shift.
No shift is selected for the assignment.
What to do: Select the shifts you want to fill, then select eligible employees and review before saving.
Select at least one employee.
No employee is selected.
What to do: Select at least one eligible employee. If a person is unavailable, read the displayed reason before choosing someone else.
Blocked by minimum rest period
Another shift leaves too little rest between assignments.
What to do: Review the employee’s adjacent shifts. Choose another eligible employee or adjust the shift timing while preserving the required rest period.
Blocked by availability or days off
Availability or a day off prevents this assignment.
What to do: Check the employee’s availability and approved absences for that date. Correct inaccurate records, or choose an available employee.
AI provider unavailable, used smart fallback planner.
The AI provider was unavailable; the fallback planner produced the proposal.
What to do: Review the proposed assignments and open positions before saving. This notice alone does not mean the plan failed.
No shifts
There are no shifts available for this publishing action.
What to do: Check the selected month, then confirm that shifts were created and employees assigned. Return to Publish and review the updated roster.
Billing details are unavailable. Reload account details before making billing changes.
The account’s billing information could not be loaded.
What to do: Reload account details before trying again. If the message persists, contact support with the page and exact message.
A complete calculation is unavailable for this report. Review the employee’s hours and pay settings.
The report does not have a complete calculation.
What to do: Review the employee’s recorded hours and pay settings for the report period. Correct missing information and regenerate the report before using it.